Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
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Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
References
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An Evaluation of Cyber-Bookshops: The WebQual Method
Stuart J. Barnes,Richard Vidgen +1 more
TL;DR: This paper describes the use of WebQual 2.0 to evaluate Internet bookshop Web sites, used to assess customer perceptions of on-line bookshops, one of the more mature areas of Internet commerce.
Journal ArticleDOI
Using AHP and TOPSIS approaches in customer-driven product design process
TL;DR: A framework that integrates the analytical hierarchy process (AHP) and the technique for order preference by similarity to ideal solution (TOPSIS) to assist designers in identifying customer requirements and design characteristics, and help achieve an effective evaluation of the final design solution is presented.
Journal ArticleDOI
New Product Quality and Product Development Teams
TL;DR: In this paper, a series of hypotheses regarding how new product quality is affected by team characteristics (functional diversity and information integration) and contextual influences (time pressure, product innovativeness from the firm's perspective, customers' influence on the product development process, and quality orientation in the firm).
Journal ArticleDOI
Designing Multi-Interface Service Experiences: The Service Experience Blueprint
TL;DR: The Service Experience Blueprint (SEB) method is a multidisciplinary tool and terminology for service design that starts by studying the customer service experience to understand customer experience requirements for different service activities and how these requirements can be satisfied through alternative service interfaces.
Journal ArticleDOI
The Performance Effects of Complementarities Between Information Systems, Marketing, Manufacturing, and Supply Chain Processes
TL;DR: A model of manufacturing performance that simultaneously considers the effects of a firm's integrated IS capability in conjunction with interfunctional and interorganizational coordination mechanisms and introduces manufacturing-IS coordination, a form of coordination not considered in past research, as a key antecedent to integratedIS capability.