Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
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Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
References
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An approach to quality function deployment based on probabilistic linguistic term sets and ORESTE method for multi-expert multi-criteria decision making
TL;DR: A multi-expert multi-criteria decision making method to solve the innovative product design selection problem by developing an enhanced QFD method combined with the complicated fuzzy linguistic representation model, the probabilistic linguistic term set (PLTS), and the ranking method, ORESTE is proposed.
Journal ArticleDOI
Adding value in product development by creating information and reducing risk
TL;DR: The paper proposes that making progress and adding customer value in PD equate with producing useful information that reduces performance risk, and contributes a methodology-the risk value method-that integrates current approaches such as technical performance measure tracking charts and risk reduction profiles.
Journal ArticleDOI
A Conceptual model for total quality management in service organizations
TL;DR: In this paper, the authors have identified 12 dimensions of TQS as being critical for effective implementation of quality management in service organizations and authenticated the momentousness of each of these dimensions from the manufacturing and service perspectives.
Journal ArticleDOI
Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods
Lai-Kow Chan,Ming-Lu Wu +1 more
TL;DR: In this paper, the authors present a comprehensive description of the quality function deployment (QFD) process to facilitate a clearer reference of the basis of QFD, and conclude with some common problems in implementing QFD and suggestions for possible solutions.
Journal ArticleDOI
Identifying Customer Needs from User-Generated Content
Artem Timoshenko,Jay Hauser +1 more
TL;DR: This work evaluates user-generated content as a source of customer needs and proposes and test a machine-learning approach for identifying customer needs more efficiently.