Petra Christian University

About: Petra Christian University is a education organization based out in Surabaya, Indonesia. It is known for research contribution in the topics: Population & Customer satisfaction. The organization has 2412 authors who have published 2893 publications receiving 10429 citations.

Analisa kualitas layanan bisnis makanan dan minuman di surabaya ditinjau dari derajat pemenuhan kepuasan konsumen

Abstract: Food and beverages industries in Surabaya have grown in the last few years. Businessmen have tried hard to deliver the best service they have to their customers in order to satisfy them. This research is done to find out the service quality of food and beverages industries in Surabaya using a quantitative descriptive approach. Service quality is measured by comparing the actual service with the expected service to find Customer Satisfaction Index (CSI). CSI shows that food and beverages industries in Surabaya have already been able to deliver their best service quality to their customers. Hopefully this research is beneficial for the related industries because it can also serve as their feedback to understand their customers better and improve their service quality when needed.

Desain dan pembuatan alat penggiling daging dengan quality function deployment

Abstract: Quality Function Deployment (QFD) is a powerful development methodology with a wide range of applications. This paper presents a simple case using QFD on the design, detail, and process phase of a Meat Grinder product as a tool of improvement for hygienic of the Meat Grinder. The main purpose of QFD in this study was to apply in construction a method of customer-oriented design used in other industries, and to adapt some of the tables and matrices. Another purpose of this case study was to test the applicability of QFD in the design and process planning of a Meat Grinder. The developed prototype was chosen to be the screw part as the main part of the Grinder and a significant achievement was made on the improvement of hygienic, noted on less corrosive material selected of aluminum alloy 514.0 and improvement of surface roughness of 62.2%. Abstract in Bahasa Indonesia : Quality Function Deployment (QFD) adalah metodologi pengembangan yang cukup handal dengan rentang aplikasi yang luas. Makalah ini mempresentasikan kasus sederhana penggunaan metode QFD pada tahapan desain, detail dan proses produk penggiling daging sebagai alat untuk meningkatkan higenitasnya. Tujuan utama dari QFD pada studi ini adalah untuk menerapkan desain yang berorientasi pada pelanggan dengan mengadaptasi beberapa matriks dan table pada tahapan-tahapannya. Tujuan yang lain yaitu untuk menguji kemampuan QFD pada proses perancangan sebuah penggiling daging. Prototipe yang dipilih untuk dikembangkan yaitu bagian ulir sebagai bagian utama dari sebuah penggiling daging dan hasil yang cukup signifikan telah didapat pada hal higenitas, ditandai dengan terpilihnya material yang kurang korosif yaitu paduan aluminium 514.0 sebagai material yang digunakan serta perbaikan nilai kekasaran permukaan sebesar 62.2 % dari produk yang telah ada dipasaran. Kata kunci: quality function deployment, the house of quality, penggiling daging.

Pengaruh tingkat disclosure terhadap biaya ekuitas

Abstract: The purpose of this research is to examine the effect of disclodure level to cost of equity and the significancy of the influence to companies with bluechips and nonbluechips stock. Thirty listed companies in Jakarta Stock Exchange (JSX) selected based on certain criteria were used as research sample. Data are collected from documentation of financial statements and are analyzed by using statistical tool i.e. multiple regression. This research indicate that there is significant influence of disclosure level to cost of equity. However, this research cannot prove that there is a significant different of the influence of disclosure level to cost of equity to the companies with bluechips and nonbluechips stocks. Abstract in Bahasa Indonesia : Penelitian ini bertujuan untuk menguji pengaruh tingkat disclosure terhadap biaya ekuitas dan signifikansi pengaruh tersebut pada perusahaan yang sahamnya tergolong sebagai saham bluechip dan non-bluechip. Sebanyak tiga puluh perusahaan yang terdaftar pada Bursa Efek Jakarta (BEJ) yang memenuhi kriteria yang ditetapkan diambil sebagai sampel. Pengumpulan data dilakukan dengan cara mengambil dokumentasi laporan keuangan dari Bursa Efek Jakarta (BEJ) dan diolah dengan menggunakan uji statistik regresi berganda. Penelitian ini membuktikan bahwa terdapat pengaruh yang signifikan tingkat disclosure terhadap biaya ekuitas. Namun penelitian ini gagal untuk membuktikan akan adanya perbedaan signifikansi pengaruh tingkat disclosure pada biaya hutang pada perusahaan yang sahamnya tergolong sebagai saham bluechip dan nonbluechip. Kata kunci: Disclosure, Biaya ekuitas.

Drivers and Barriers of Mobile Phone Remanufacturing Business in Indonesia: Perspectives of Retailers

Abstract: Remanufacturing is deemed to be effective in reducing WEEE. Existing studies on remanufacturing mostly focus on operational issues, product acquisition, and pricing. However, some doubts about remanufacturing business arise in developing countries, where there is less regulation on remanufacturing and less environmental awareness. This study aims to investigate the prospects of remanufacturing business from the retailers' perspectives through in-depth interviews on three retailers in Surabaya, Indonesia. The main drivers for mobile phone remanufacturing business are its affordable and competitive price, big demand for popular mobile phones and high-end mobile phone, the opportunity for specification upgrade, and its suitability with the needs of Indonesian people. The main barriers for remanufacturing business are the possibility for cannibalizing new mobile phones' market share, the uncertainty of core supply, discontinuity of replacement part supply, lack of product knowledge among consumers and retailers, hesitation of retailers to sell remanufactured products, and lack of strict and clear regulations about remanufacturing business. Findings of this study provide insights to prospective mobile phone remanufacturers of what needs to be tackled to start a prosperous business. On the theoretical side, it provides complementary knowledge to existing studies that have been conducted mostly on countries that have higher environmental awareness.

The Representation Of Javanese Women In Damar Kurung Painting – Gresik

Abstract: Damar Kurung is one of the typical cultural products of Gresik that has recorded Gresik’s civilization. Damar Kurung is a bamboo-framed paper lantern that has existed since Hindu-Buddhist times. This research is a qualitative research with a descriptive approach. The purpose of this research is to understand the meaning of the symbol in Damar Kurung’s decorative that are painted by Masmundari. At the same time to identify the gender roles of Javanese women. The results of this study are (1) Javanese women do not reject face makeup, because using makeup is a manifestation of women’s respect and acceptance in dealing with social norms; (2) Javanese women formulate their identity through a procession of traditional ceremonial preparations that are mostly carried out ‘behind’ (in the kitchen).Damar Kurung merupakan salah satu produk budaya khas Gresik yang telah merekam peradaban masyarakat Gresik. Damar Kurung adalah lampion kertas berangka bambu ini sudah ada sejak zaman Hindu-Budha. Penelitian ini adalah penelitian kualitatif dengan pendekatan deskriptif. Tujuan dari penelitian ini untuk memahami makna simbol di damar kurung yang dilukis oleh Masmundari. Sekaligus untuk mengidentifikasi peran gender perempuan Jawa. Hasil dari penelitian ini adalah (1) perempuan Jawa tidak menolak riasan wajah, karena menggunakan riasan adalah perwujudan penghormatan dan penerimaan perempuan dalam menghadapi norma sosial;(2) perempuan Jawa merumuskan identitasnya melalui prosesi persiapan upacara adat yang banyak dilakukan ‘dibelakang’ (di dapur).