Petra Christian University

About: Petra Christian University is a education organization based out in Surabaya, Indonesia. It is known for research contribution in the topics: Population & Customer satisfaction. The organization has 2412 authors who have published 2893 publications receiving 10429 citations.

Budaya dan behavior intention mahasiswa dalam menilai service quality universitas kristen petra

Abstract: The main objective of this research is to clarify a correlaition between culture and behavioral intention of Petra Christian University students, culture observed by the dimention of: Power Distance, Uncertenty Avoidance, Individualism, Masculinity dan Time Orientation. Bahavioral Intention observed by the dimention of: Loyalty, Propensity to Switch, Pay More, External Response dan Internal Response and service quality observed by the dimention of: tangible, Responsiveness, Reliability, Emphaty and Assurance. Using Path Analysis, the result of this research indicates that service quality can be measure by behavioral Intention where as culture can not be used as the basis a evaluation because cultureof the students tend to be uniform. Abstract in Bahasa Indonesia : Penelitian ini mencoba untuk menjelaskan hubungan budaya dan behavioral intention mahasiswa Universitas Kristen Petra (UK Petra) dalam menilai kualitas layanan jasa bidang akademik UK Petra. Budaya ditinjau dari Power Distance, Uncertenty Avoidance, Indivduialism, Masculinity dan Time Orientation. Behavioral Intention ditinjau dari Loyalty, Propensity to Switch, Pay More, External Response dan Internal Response sedangkan kualitas layanan ditinjau dari tangible, Responsiveness, Reliability, Emphaty and Assurance. Menggunakan Path Analysis, hasil penelitian menunjukkan kwalias layanan dapat dinilai melalui behavioral Intention sedangkan budaya tidak signifikan sebagai dasar penilaian karena cenderung seragam. Kata kunci: Budaya, Behavioral Intention, Kwalitas layanan.

Millennials' Purchase Intention Towards Online Travel Agent in Indonesia

Abstract: This study investigates the factors that impact Indonesian millennials when purchasing airline tickets through the Online Travel Agent. Millennials’ purchase intention is the focus of this study because millennial is half of Indonesia’s financially strong population and is tech-savvy. Thus this generation is very likely to shop online. Four factors proposed in this study, namely ease of payment, trust, benefits of online shopping, and information quality, were hypothesized to affect millennial's purchasing decision. Data is gathered from millennials who have bought airline tickets online. The questionnaire is spread online, and data from 94 valid respondents is collected. To test the hypotheses, the data is analyzed with Multiple Linear Regression using SPSS. The adjusted r-square result is 0.483, which means that 48.3% of the variability of the dependent variable is explained by the four independent variables. While the t-test result suggests that, out of the four factors previously found to affect purchase intention in general, only three affect millennials’ purchase intention, namely ease of payment, trust, and benefits of online shopping. Information quality is found to have an insignificant effect towards millennials’ purchase intention.

Penggunaan fly ash dan viscocrete pada self compacting concrete

Abstract: Self Compacting Concrete (SCC) gives a new solution in concrete technology, since SCC does not need vibrator for compacting. SCC has been used and developed abroad, however in Indonesia SCC is not used because there is no research about SCC yet. In this preliminary research, trial mix is performed to understand the characteristics and to calculate the materials composition to be used in SCC. From this trial mix, some variables are fixed and others are varied. This variable is examined further in the next trial mix. The workability is examined using slump cone method and flowability using L-shaped box. From this test, it is found out that to get the condition of self compactibility, viscocrete must be used. The binder (cement-fly ash) composition, is examined using 10:0, 8:2, 7:3, 6:4 cement to fly ash ratio, until the maximum of flowability and workability, which is 5:5. Viscocrete dose 1.5 % and 2 % did not show a significant difference for all binder composition. From the workability, flowability and strength point of view, binder composition 6:4 and viscocrete dose 1.5 % gives the optimal condition. Abstract in Bahasa Indonesia : Self Compacting Concrete (SCC) memberikan solusi baru dalam dunia teknologi beton karena tidak memerlukan vibrator untuk pemadatannya. SCC telah digunakan dan dikembangkan di luar negeri, tetapi di Indonesia belum begitu dikenal, dikarenakan belum adanya penelitian tentang SCC di Indonesia. Pada penelitian awal ini dilakukan trial mix untuk mengetahui karakteristik dan memperkirakan komposisi bahan yang dibutuhkan untuk SCC. Kemudian dari trial mix tersebut ditetapkan variabel-variabel berubah dan variabel-variabel tetap yang akan diuji pada trial mix selanjutnya. Pengujian workability dilakukan dengan alat slump cone sedangkan pengujian flowability dilakukan dengan alat L-shaped box. Dari hasil pengujian yang telah dilakukan, ternyata harus digunakan viscocrete untuk mendapatkan kondisi self compactibility. Untuk komposisi semen dengan bahan pengisi fly ash dilakukan dengan komposisi binder (semen : fly ash) 10:0, 8:2, 7:3, 6:4 dan sampai batas flowability dan workability yang dapat dikerjakan, yaitu 5:5. Penggunaan dosis viscocrete 1.5 % dan 2 % tidak menunjukkan perbedaan yang signifikan pada tiap komposisi binder. Dari segi workability, flowability dan kuat tekan beton, komposisi binder 6:4 dan dosis viscocrete 1.5 % merupakan kondisi yang optimal.

Navigational measures for managing defective designs

Abstract: Defective designs have been acknowledged as important risks in construction projects. For effective management of these risks, it is important to understand how and why the defects happen. Part of an ongoing research program, this paper aims to propose two navigational measures, with an emphasis on human elements, for managing defective designs. It starts with outlining a mechanism of defective designs causation based on the systems approach to human errors as the basis of the two measures. The first measure is a reactive measure, which works as an investigative tool after defective designs occurrence. It is proposed to give step-by-step guidance in the identification of primary causes of past defect events. The second measure is proactive process measure, which is intended to operate prior to occurrences of defective design. It periodically assesses influencing factors and indicates those most needing correction. A guideline for practical use of the measures is presented in the paper. At the center of the discussion, critical roles of management at higher levels are kept in mind.

The Impacts of Distributive Justice and Perceived Organizational Support on Turnover Intention within The Poultry Industry

Abstract: Increased numbers of job-hopping in Indonesia might result in negative costs for organizations. Earlier research in turnover intention tends to emphasize organizational commitment yet it neglects the importance of perceived fairness in allocating results and perceived support from organizations. The aim of this study is to investigate the influence of distributive justice and perceived organizational support to turnover intention in a company within the poultry industry. This study implements quantitative method by administering surveys to 142 fulltime employees. Partial Least Square was utilized to test the research model. Results of this study demonstrated that perceived organizational support is the most significant factor for turnover intention and distributive justice has higher influence on perceived organizational support compared with turnover intention. These findings contribute to the development of employers and managers� initiatives to promote support and distributive fairness toward their employees.