Petra Christian University

About: Petra Christian University is a education organization based out in Surabaya, Indonesia. It is known for research contribution in the topics: Population & Customer satisfaction. The organization has 2412 authors who have published 2893 publications receiving 10429 citations.

Understanding hospitality activities: social private and commercial domain

Abstract: Hospitality is commonly defined as something related to the friendliness, kindness and hospitableness. But, there are still some debates regarding to the exact definition of hospitality. Therefore, the understanding of hospitality provision can be more sharpened by acknowledging the hospitality activities into 3 (three) domains which are social, private/domestic, and commercial. The manner of the private and social domains can inform commercial hospitality practice. When applied appropriately, it could lead to an improvement in commercial operation.

INTEGRASI TEKNOLOGI RFID DENGAN TEKNOLOGI ERP UNTUK OTOMATISASI DATA (Studi Kasus Pada Gudang Barang Jadi Perusahaan Furniture)

Abstract: Aplication of Enterprise Resources Planning (ERP) technology to provide the data information, especially at manufacture the warehouse, it can not be done quickly, exactly (real-time) and efficient because the product write system and product data entry is still done manually to the ERP system. This conditions effect to the product first in first out (FIFO) system that does not well, and there is a relatively high of employees. To solve the weakness that happened in ERP technology implementation, it must be done integration with Radio Frequency Identification (RFID) technology. This integration produce lowering activity at warehouse become 50%. This activities lowering provide the velocity, data exactly, and also employee efficiency. Abstract in Bahasa Indonesia : Aplikasi teknologi Enterprise Resources Planning (ERP) dalam menyampaikan informasi data, khususnya pada gudang barang jadi perusahaan tidak dapat dilakukan dengan cepat, tepat (real-time) dan efisien karena sistem pencatatan produk masih dilakukan secara manual serta memasukkan data produk juga dilakukan secara manual ke sistem ERP. Pemasukan dan pencatatan data yang masih manual berdampak terhadap sistem first in first out (FIFO) produk yang tidak terlaksana dengan baik, dan tenaga kerja yang digunakan relatif banyak. Untuk mengatasi kelemahan yang terjadi pada penerapan teknologi ERP tersebut, maka dilakukan integrasi dengan teknologi Radio Frequency Identification (RFId). Dalam penelitian pada sebuah gudang barang jadi di suatu perusahaan furniture, maka integrasi tersebut menghasilkan pengurangan aktivitas sebesar 50%. Pengurangan aktivitas ini menghasilkan kecepatan, ketepatan data serta efisiensi tenaga kerja. Kata kunci: ERP, RFId, FIFO.

Pemetaan Penderita Pneumonia di Surabaya dengan Menggunakan Geostatistik

Abstract: In this paper we mapped the location of Pneumonia disease in Surabaya. We also analyse the survival of the afflicted and predict the spread of the disease using Kriging. The study reveals that after 45 days in the hospital, the survival of the Pneumonia’s patients decrease to 46.8%. Moreover, the centers of this disease are in Tubanan and Sukomanunggal Both of these regions are in West Surabaya which also is an industrial part of the city.

The Impact of Product Attributes, Price, Place, Advertising, and Sales Promotion: A Case of Kids Shampoo in Indonesia

Abstract: Kids shampoo has been the main driver of growth for the slow-growing baby and child hair care industry in Indonesia. Knowing this phenomenon, Company A launched Product X, a kids shampoo product, in 2016. The purpose of this research is to do a gap analysis between the perception and the expectation of intrinsic and extrinsic product attributes, sales promotion, and place. Prior to the gap analysis, 109 data is collected through online questionnaires and then analyzed using a multiple regression analysis to know the impact of intrinsic and extrinsic product attributes, price, place, advertising, and sales promotion on purchase intention. The result shows that intrinsic and extrinsic product attributes, sales promotion, and place influence purchase intention significantly, while price and advertising are not significant. From the gap analysis, the perceived performance of Product X on four significant elements is lower than the expectation.

The Effects of Top Management Commitment on Operational Performance Through the Use of Information Technology and Supply Chain Management Practices

Abstract: The company's performance must be continuously improved to be able to face the increasingly fierce global competition. The improvement of the company's performance can be made by implementing supply chain practices. The implementation of supply chain practice is a policy set by the company's top management by making the system integrated. Integration of all functions, internally and externally, is done by using integrated information technology. This study takes data from companies in East Java, engaged in machinery that has a workforce of more than 100 people categorized as medium and large companies. Respondents were set on employees with a minimum of 2 yr of working experience and a middle manager position. There were 55 respondents in this study, with data analysis using partial least square (PLS) to test the research hypothesis. The result of the data processing found that the commitment of top management affects the supply chain practices and the use of information technology. This is because the management has shown its commitment by providing the necessary human resources. The top management commitment directly influences the company's operational performance. The use of information technology directly affects supply chain practices and the company's operational performance. Supply chain practices affect the company's operational performance. This is because the company has carried out the process of information sharing with the company's suppliers to control and facilitate the procurement of quality raw materials.