Texas Christian University

About: Texas Christian University is a education organization based out in Fort Worth, Texas, United States. It is known for research contribution in the topics: Population & Poison control. The organization has 3245 authors who have published 8258 publications receiving 282216 citations. The organization is also known as: TCU & Texas Christian University, TCU.

The effects of information system user expectations on their performance and perceptions

Abstract: The consequences of information system failure become more acute as organizations continue to invest in information technology and application development Being able to better predict IS failure before implementation of a system could facilitate changes in the information system that can lead to implementation success The realism of user expectations has been suggested as one possible means of assessing the eventual success or failure of an IS Cognitive dissonance theory was used to hypothesize the behavior and attitudes of end users having certain expectations of a system This experiment investigates the association between unrealistic expectations with both users' perceptions (ie, user satisfaction) and their performance with the IS (ie, decision performance) A longitudinal experiment was performed in which the expectations of the subjects were manipulated to be unrealistically high, realistically moderate, or unrealistically low The results suggest an association between realism of users' expectations and their perceptions but not their actual performance Future research should be directed toward the development of an instrument to measure user expectations, as well as toward understanding the causes of unrealistic user expectations

Value creation through stakeholder synergy

Abstract: Our “stakeholder synergy” perspective identifies new value creation opportunities that are especially effective strategically because a single strategic action (1) increases different types of value for two or more essential stakeholder groups simultaneously, and (2) does not reduce the value already received by any other essential stakeholder group. This result is obtainable because multiple potential sources of value creation exist for each essential stakeholder group. Actions that meet these criteria increase the size of the value “pie” available for essential stakeholder groups, and thereby serve to attract exceptional stakeholders and obtain their increasing effort and commitment. The stakeholder synergy perspective extends stakeholder theory further into the strategy realm, and offers insights for realizing broader value creation that is more likely to produce sustainable competitive advantage. Copyright © 2014 John Wiley & Sons, Ltd.