Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Epilogue to the Special Issue and reflections on the future of engagement research
Linda D. Hollebeek,Jodie Conduit,Jill Sweeney,Geoffrey N. Soutar,Ingo O. Karpen,Wade Jarvis,Tom Chen +6 more
TL;DR: In this paper, the authors discuss the current state of engagement research, and identify key areas for further research in this area, which emanate from this special issue, which they hope will generate scholarly discussion and debate and act as a catalyst in advancing marketing-based engagement research.
Journal ArticleDOI
Open innovation and the evaluation of internet-enabled public services in smart cities
Krassimira Paskaleva,Ian Cooper +1 more
TL;DR: In this paper, the authors present research experience gained from a European project for managing social and technological innovation in the production and evaluation of citizen-centred internet-enabled services in the public sector.
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Sources of value co-destruction : Uber customer perspectives
Erose Sthapit,Peter Björk +1 more
TL;DR: In this paper, the authors explore the antecedents that generate value co-destruction, the negative outcomes resulting from interactive value formation, in the sharing economy context, particularly taxi services.
Journal ArticleDOI
Value co‐creation and resource based perspectives for strategic sourcing
TL;DR: In this article, a theoretically grounded framework capable of strategic guidance in making sourcing decisions was developed and illustrated, based on literature review and secondary data from the US operation of 7-Eleven, a large international retailer.
Journal ArticleDOI
Co-Production and Value Co-Creation in Outcome-Based Contracting in Public Services
TL;DR: In this paper, the authors contribute to theorizing and analysing different processes of co-production and value co-creation within outcome-based contracting (OBC), and investigate how different OBC mechanisms are implemented in practice, and with what implications for public service users' experiences and outcomes.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.