Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Journal ArticleDOI
Service experiences and dyadic value cocreation in healthcare service delivery : a CIT approach
TL;DR: The study reveals three critical areas needed to support the value co-creation process and respective elements or activities to be considered during the service encounter.
Journal ArticleDOI
Mobilising identity and culture in experience co-creation and venue operation.
TL;DR: In this paper, the authors examine the multiple ways in which notions of identity and associated cultural values are entangled in the management and operation of commercial hospitality spaces and discuss the spatial, material, performative and representational practices in the creation of hospitality experiences.
Journal ArticleDOI
Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation
TL;DR: In this article, the authors present an integrated model, the so-called smart service ecosystem, which can be applied to hypercompetitive and experience-based sectors, by using a case study methodology.
Journal ArticleDOI
Assessing value creation in digital innovation ecosystems: A Social Media Analytics approach
TL;DR: It is highlighted that the value-creating practices arising from the interactions of consumer and professional stakeholders in social media give rise to the hybridisation of value, where multiple values drawn from existing value categories become merged in the studied case.
Book ChapterDOI
Service Innovation: A Review of the Literature
Krithika Randhawa,Moira Scerri +1 more
TL;DR: A broad overview of service innovation can be found in this article, where the authors present a consolidated guide to the service innovation concepts and practices and provide a holistic overview of the literature in this rapidly growing field.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.