Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Towards a resilient networked service system
TL;DR: This document summarizes current research and plans for further studies into the determinants of infectious disease in eight operation theatres and describes their aims and methods.
Proceedings Article
Service System Axioms that Accept Positive and Negative Outcomes and Impacts of Service Systems.
TL;DR: 25 axioms are proposed that attempt to describe all sociotechnical and totally automated service systems without implying that outcomes necessarily are positive or negative.
Characteristics of value co-creation in a learning environment by service design and service-dominant frameworks
TL;DR: In this paper, the authors focus on value co-creation in service-dominant logic and service design frameworks using a case study of supplementary healthcare education service, and propose some service design tools for the research and development of such services.
On Value and Waste
TL;DR: In lean the concepts are fairly simple. Reduce the waste and the value has increased as mentioned in this paper, however, value is both multidimensional and multi-dimensional and it is difficult to find a good balance between value and waste.
Book ChapterDOI
Leveraging Analytics for Digital Transformation of Enterprise Services and Architectures
Alfred Zimmermann,Rainer Schmidt,Kurt Sandkuhl,Eman El-Sheikh,Dierk Jugel,Dierk Jugel,Christian M. Schweda,Michael Möhring,Matthias Wißotzki,Birger Lantow +9 more
TL;DR: Tapping into these systems and techniques, the engineers and managers of the enterprise architecture become part of a viable enterprise, i.e. a resilient and continuously evolving system that develops innovative business models.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.