Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Journal ArticleDOI
Toward an Agile IT Service Management Framework
TL;DR: The agile values and principles applied in the software development are revisited to best suit the ITSM context and the basics of a future agile IT service management framework are proposed.
Journal ArticleDOI
Barriers for Entering the Digital World: Exploring Customer Value Co-destruction in Self-Service Technologies:
TL;DR: The value co-creation scholarly work has been criticized for neglecting the possible failures in the collaborative value creation process, which is termed as "value co-destruction" as mentioned in this paper.
Book ChapterDOI
Designing Value-Oriented Service Systems by Value Map
TL;DR: An empirical study and an empirical study conducted in which the usefulness of the Value Map was assessed and it was compared to Business Model Canvas, one of the most established methods in business model design showed that the value map helps business practitioners in understanding and analyzing customer value, customer value creation, and the value capture processes.
Proceedings ArticleDOI
Linking a Service Innovation-Based Framework to Business Model Design
TL;DR: It is shown that "service concept design" provides a conceptually sound yet practical method for incorporating the "outside-in" end-user view of a new technology into a new business model design.
Journal ArticleDOI
Factors for efficient use of information and communication technologies influencing sustainable position of service enterprises in Slovakia
Dana Benešová,Miroslav Hušek +1 more
TL;DR: In this paper, the authors identify the factors which influence an efficiency of established ICT in services, also to quantify their contribution to performance and to the sustainable position of service enterprises in Slovakia.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.