Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Value Creation in Big Data Scenarios: A Literature Survey
TL;DR: A survey of the creation of value in Big Data environments, which relied in a qualitative method approach of bibliographical, exploratory and descriptive nature, and aims to compare the preliminary results to the typical perception of value creation, found in the literature.
Journal ArticleDOI
Explaining User Experience in Mobile Gaming Applications: An fsQCA Approach
TL;DR: The authors extend existing knowledge on how price value, game content quality, emotions, gender and gameplay time combine to lead to high intention to download mobile games, and present a methodology for how to bridge complexity theory with fsQCA, improving the understanding of intention to adopt mobile applications.
Journal ArticleDOI
Customer service well-being: scale development and validation
Mareike Falter,Karsten Hadwich +1 more
TL;DR: In this paper, a scale for measuring well-being in the service science domain is proposed for measuring customer satisfaction in the context of service-oriented organizations. But, in service science, a scale is not always a desirable outcome for business.
Journal ArticleDOI
Organisational learning, learning organisation, and learning orientation: An integrative review and framework
TL;DR: In this paper, the authors track the interdisciplinary flow of knowledge by applying a structural methodology called Systematic Literature Network Analysis (SLNA) to track the overall evolution of OL literature along with the inter-related concepts of learning organisation and organisational learning orientation.
Journal ArticleDOI
The viable system perspective of actors in eco-systems
TL;DR: The relevance of the interest in sharing the common purpose and in searching for a common survival of emerging eco-system (ES) as an entity that “is not” but emerges by the viable actors interaction is shown.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.