Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Journal ArticleDOI
Institutions and axioms: an extension and update of service-dominant logic
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: In this paper, an eleventh foundational premise (fifth axiom) is introduced, focusing on the role of institutions and institutional arrangements in systems of value cocreation: service ecosystems.
Journal ArticleDOI
Critical service logic: making sense of value creation and co-creation
Christian Grönroos,Päivi Voima +1 more
TL;DR: The authors analyzes value creation and co-creation in service by analytically defining the roles of the customer and the firm, as well as the scope, locus, and nature of value and value creation.
Proceedings ArticleDOI
Gamification. using game-design elements in non-gaming contexts
TL;DR: This workshop brings together practitioners and researchers to develop a shared understanding of existing approaches and findings around the gamification of information systems, and identify key synergies, opportunities, and questions for future research.
Journal ArticleDOI
Service innovation: a service-dominant logic perspective
Robert F. Lusch,Satish Nambisan +1 more
TL;DR: A broadened view of service innovation is offered--one grounded in service-dominant logic--that transcends the tangible--intangible and producer--consumer divides that have plagued extant research in this area.
Journal ArticleDOI
Value co-creation in service logic: A critical analysis:
TL;DR: In this article, the authors analyse the underpinning logic of value co-creation in service logic and reformulate seven statements included in six of the foundational premises of the service-dominant logic.
References
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Journal ArticleDOI
Service science: catalyst for change in business school curricula
M. M. Davis,Iris Berdrow +1 more
TL;DR: This paper explores the underlying causes of the gap between the education received by business school graduates and the skills that they need to succeed in today's service-intense environment and suggests ways in which the emerging field of service science can facilitate the changes in business school curricula that will make them more relevant in meeting the needs of today's businesses and organizations.
Journal ArticleDOI
Aristotle in the 21st Century
TL;DR: Meikle as discussed by the authors focuses upon three themes from Aristotle's economic thought to reveal how essentialist metaphysics can assist in clarifying contemporary issues in value theory and economics as ethics.
Journal ArticleDOI
Business services as communication patterns: a work practice approach for analyzing service encounters
Rodney J Clarke,Anders Nilsson +1 more
TL;DR: An approach to business processes and services which views work practices as recurrent patterns of communication called genres is described, which enables us to determine if business demands have changed, something that is difficult to achieve using conventional service engineering approaches.