Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Joint effect of service recovery types and times on customer satisfaction in lodging
TL;DR: In this paper, the authors examined types of service recovery strategies and service recovery times on customer satisfaction and found that the interaction effect of joint service recovery in 30min had the greatest positive effect on hotel guests' satisfaction.
Journal ArticleDOI
Customer participation and well-being: the roles of service experience, customer empowerment and social support
TL;DR: In this paper, the authors examined how customer participation in the service process influences their service experience and eudaimonic well-being, as moderated by customer empowerment and social support.
Creating value from science : Interaction between academia, business and healthcare in the Uppsala PET Centre case
TL;DR: Recent decades have seen greater focus on universities’ role in boosting economic growth, and besides teaching and conducting research, universities are urged to contribute to the nation’s economic growth.
Mapping and Developing Service Design Research in the UK.
TL;DR: The Service Design Research UK (SDR UK) Network as mentioned in this paper aims to create a UK research network in an emerging field in Design that is Service Design. This field has a recent history and a growing, but still small and dispersed, research community that strongly needs support and visibility to consolidate its knowledge base and enhance its potential impact.
Journal ArticleDOI
Business ecosystem perspective on value co-creation in the Web 2.0 era:implications for entrepreneurial opportunities
Thuong T. Le,Monideepa Tarafdar +1 more
TL;DR: In this paper, the authors identify the trends driving this transformation, the process by which it is accomplished and its outcomes, and provide a theoretically grounded explanation for the occurrence of value co-creation and consequent opportunities for entrepreneurship.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.