Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
More filters
Book ChapterDOI
A Pattern Language for Value Modeling in ArchiMate
Tiago Prince Sales,Ben Roelens,Geert Poels,Giancarlo Guizzardi,Nicola Guarino,John Mylopoulos +5 more
TL;DR: A pattern language for value modeling in ArchiMate is proposed, which is based on the Common Ontology of Value and Risk, a well-founded reference ontology developed following the principles of the Unified Foundation Ontology.
Journal ArticleDOI
The light side and the dark side of inter-firm collaboration: how to govern distrust in business networks
TL;DR: In this paper, a model is proposed to manage distrust and to evolve towards trustful situations in a tourism sector in Southern Italy, by using game theory to analyze situations of distrust that can either continue pushing firms not to cooperate or rather evolve towards more trustful ones.
Book
Customer Value Co-creation Through Reverse Use of Customer Data
TL;DR: In this article, the authors present a general framework for reverse use of customer data in the context of food retailing, which is based on three perspectives: the customer perspective, the firm perspective, and the general perspective to understand the opportunities of different value co-creation mechanisms, which opens up a whole spectrum of opportunities for reconfiguring firms' value-creating logics, developing new service-based business models, and reinventing their roles as resource providers.
Book ChapterDOI
Customer-Driven Value Co-creation in Service Networks
Stephen K. Kwan,Soe-Tsyr Yuan +1 more
TL;DR: This paper attempts to connect the macro view of SDL to the system view of Service Science in creating a framework of Service Value Network (SVN) that accounts for both provider and customer driven value co-creation.
Journal ArticleDOI
Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework
Sertan Kabadayi,Linda Alkire,Garrett M. Broad,Reut Livne-Tarandach,David M. Wasieleski,David M. Wasieleski,Ann Marie Puente +6 more
TL;DR: In this article, a conceptual framework is developed to guide the social innovation in service efforts at the human interaction level by identifying four foundational values (respect, trust, fairness, and inclusion) that should be at the core of the proposed processes.
References
More filters
Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.