Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Journal ArticleDOI
Value co-creation: Concept and contexts of application and study☆
TL;DR: Out of the diverse approaches and fields that study co-creation, its logic as a driver of business innovation, the development of new products and services, the experience of consumers of brands and in co-created processes are particularly prominent alongside co- creation as the foundation stone for market relationships.
Book ChapterDOI
Toward a Science of Service Systems
James C. Spohrer,Paul P. Maglio +1 more
TL;DR: This paper casts service science as a transdiscipline based on symbolic processes that adaptively compute the value of interactions among systems that promises to accelerate the creation of T-shaped Science, Technology, Engineering, and Math professionals who are highly adaptive innovators that combine deep problem solving skills in one area with broad communication skills across many areas.
Journal ArticleDOI
The value co-creation process as a determinant of customer satisfaction
TL;DR: In this paper, the authors investigated the relationship between value co-creation behavior and customer satisfaction with the service experience and found that there is a direct relationship between the consumer's role as a co-creator and the satisfaction of the service.
Journal ArticleDOI
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
TL;DR: In this paper, a Grounded Theory approach based on semi-structured interviews is adopted to understand value cocreation in service ecosystems from a multilevel perspective, uncovering value coreation factors and outcomes at the micro, meso, and macro levels.
Book ChapterDOI
An Exploration of Networks in Value Cocreation: A Service-Ecosystems View
TL;DR: In this article, a service-ecosystems approach to cocreating value-in-context is proposed, which points toward networks as mediating factors in value cocreation because they influence the ability to access, adapt, and integrate resources by establishing exchange relationships and shaping the social contexts through which value is experienced.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.