Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Drivers of customers' service experiences : A customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities
TL;DR: In this article, it is essential for service companies to understand how their customer service experiences are formed, especially important since service experience are highly subjective and involve custo... and it is also important for service providers to understand their customers' needs and preferences.
Book ChapterDOI
The redefined role of consumer as a prosumer : value co-creation, coopetition, and crowdsourcing of information goods
TL;DR: In this paper, the importance of careful stakeholder analysis is emphasized and the role of consumer as a producer and developer of the products is defined in the contemporary business and technological environment.
Posted Content
A Theoretical Framework for Measuring Value Creation Based on Viable Systems Approach (vsa)
TL;DR: In this paper, the authors propose a new approach to the analysis and to the subsequent measurement of the concept of value, reinterpreted in a systemic perspective, based on the Viable Systems Approach (VSA).
Book ChapterDOI
Modelling Value with ArchiMate
TL;DR: This paper investigates the suitability of the ArchiMate modelling language for the purposes of modelling value and related concepts and approaches and proposes several improvement which can help enterprise architects come one step closer to being able to model all aspects of an organisation.
Journal ArticleDOI
Exploring the Role of Boundary Spanning towards Service Ecosystem Expansion: A Case of Careem in Pakistan
TL;DR: In this paper, a case study of transportation network company (TNC) that has the capability to change the conventional transportation system because of its agile nature is presented, and the results show that to find a solution for scarcity of products/services in developing countries caused by limited and scattered resources, a learning climate is created by Careem which enables Careem to understand social issues in Pakistan and to use these insights to further develop its business model.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.