Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Continuing the development of the public service logic: a study of value co-destruction in public services
TL;DR: In this article, value co-destruction in public services is studied, i.e., the diminishment of value by interaction between providers, users, and other actors, and the goal is to contribute to the publ...
Journal ArticleDOI
Citizens, co-producers, customers, clients, captives? A critical review of consumerism and public services1
TL;DR: In this article, the authors take a critical stance on the application of a consumerist discourse to public service provision and management by exploring four key areas of concern: definitional problems, questions about the concept's transferability from a private to a public sector setting, the problematic nature of "choice" and difficulties associated with implementing consumerist ideas within public service contexts.
Journal ArticleDOI
Embracing the paradox of inter-organisational value co-creation - value capture: A Literature Review towards Paradox Resolution
Eva Niesten,Ioana Stefan +1 more
TL;DR: The authors review literature on paradoxical tensions between value co-creation and capture in interorganizational relationships (IORs) and make a re-evaluation of the notion of value capture.
Journal ArticleDOI
A survey on nature‐inspired metaphors for pervasive service ecosystems
Franco Zambonelli,Mirko Viroli +1 more
TL;DR: A number of natural metaphors that can be adopted to realize next generation pervasive computing services and associated infrastructures are introduced and critically analyzed and a uniform reference architecture is surveyed.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.