Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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BookDOI
Architectural Coordination of Enterprise Transformation
TL;DR: This book presents a collection of components for a possible design theory for ACET, which can be arranged in different ways depending on the perspective taken, the actual enterprise architecture management approach, the enterprise transformation type and the transformation’s context.
Dissertation
Mechanisms for emergent usage of adaptive information systems: a critical realist case of e-financial systems in South Africa
TL;DR: The Technology Emergent Usage Model (TEUM) as mentioned in this paper is an explanatory case specific midrange theory to explain why emergent usage occurs in adaptive information systems, which is based on a conceptual framework synthesized from literature and theories of complex adaptive systems (CAS).
Journal ArticleDOI
Individual actors and embeddedness in business-to-business interactions
TL;DR: In this paper, the authors used Service-dominant logic and Neo-institutional theory as the bases for twelve case studies to understand how individuals who represent firms make sense of the social rules, norms, procedures, values, and beliefs of the network (i.e. institutional logics) where they are embedded and how the business interaction is shaped by those influences, through the individual behaviour.
Book ChapterDOI
A Service-Ecosystem Perspective on Value Creation: Implications for International Business
TL;DR: In international business, value is generally considered as something that is created in a global value chain (Gereffi et al. 2005), and value is added along the way as mentioned in this paper.
Journal ArticleDOI
A new trend for knowledge-based decision support systems design
Pascale Zaraté,Shaofeng Liu +1 more
TL;DR: Based on the examination of literature, future research directions are recommended for the development of KBDSS in general and in particular to support decision-making in service industry.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.