Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Investigating the formation of service supply chains
TL;DR: In this article, an exploratory case study set in the management consulting industry is used to understand how and why service supply chains are formed and how this process is coordinated, and a conceptual model that provides a distinct understanding of service supply chain formation and the coordination mechanisms utilized within each stage.
Journal ArticleDOI
Eco-efficiency of Virgin Resources: A Measure at the Interface Between Micro and Macro Levels
TL;DR: In this paper, the authors developed an eco-efficiency formula that allows the measurement of the ecoefficiency of virgin resource use at the micro-level, and also helps to identify the drivers of the environmental degradation caused by non-renewable resource use.
Journal ArticleDOI
Conceptualizing value co-creation for service innovation in academic libraries:
TL;DR: This theoretical work conceptualizes the business concept of value co-creation in the context of libraries and proposes a framework of valueCo-creation for service innovation in academic libraries that libraries can use to offer new library services to user communities.
Journal ArticleDOI
Managerial perceptions of service-infused IORs in China & India: A discursive view of value co-creation
TL;DR: This paper explored how managers in different cultural contexts make sense of the notion of "value" in inter-organizational B2B relationships between New Zealand service and service-infused supplier firms and buyers in China and India.
Journal ArticleDOI
Value Co-creation with Customer through Recursive Approach Based on Japanese Omotenashi Service
TL;DR: This paper proposes a design method that is able to address the gaps between customers and company expectation and fill-up those gaps by gathering necessary knowledge or resources from the customer within a recursive approach concept.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.