Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Value Co-Creation Practices in Smart City Ecosystem
TL;DR: In this article, value co-creation practices in smart cities are analyzed in the context of the Torino smart city initiative, focusing on the initiative promoted along with the TORINO smart city Foundation.
Journal ArticleDOI
Improving Society by Improving Education through Service-Dominant Logic: Reframing the Role of Students in Higher Education
TL;DR: In this paper, the authors argue that the increasing established analogy of the "student-customer" and "teacher-provider", adopted to simplify the complexity of the higher education service and thus allow the implementation of traditional management practices, jeopardizes the sustainability of social development due to its effects on the long-term quality of professionals' training.
Journal ArticleDOI
Sensemaking, sensegiving and absorptive capacity in complex procurements
TL;DR: In this paper, a taxonomy of four buyer sense-making investment/supplier collaboration profiles is presented to describe three sense-giving supplier roles (confidence builders, competent collaborators, and problem-solvers).
Journal ArticleDOI
An empirical investigation of the antecedents of value co-creation in B2B IT services outsourcing
TL;DR: This survey based research enabled to identify antecedents of value co-creation and their impact on value outcomes in IT services outsourcing and identified 25 drivers, which include alliance relationship, strategic intent, service actualization, intrapreneurship, collective capabilities, and resource management.
Journal ArticleDOI
Customization in bicycle retailing
TL;DR: In this article, the authors explore the process of customization by investigating how retailers and consumers interact in bicycle retailing, focusing on three high-end bicycle retailer and focusing on how they customize bicycles.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.