Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Knowledge Based Service Systems
TL;DR: The way to make an economic, managerial, organizational, industrial, computer system smarter, which means that the system evolves by adapting to the needs and changing conditions thereby reducing the mismatch and loss of resources, is to consider such a system as a Service System based on the management and manipulation of Knowledge.
Journal ArticleDOI
Rethinking the actor in service research: toward a processual view of identity dynamics
TL;DR: In this article, a processual conceptualization of the human actor is proposed that explicates four social processes explaining the dynamics between two identity concepts (social and personal identity) and institutional arrangements, and reveals how humans are simultaneously constituted by institutions and able to perform their roles in varying, even institution-changing, ways.
Journal ArticleDOI
Improving service of online health information provision: A case of usage-driven design for health information portals
TL;DR: A design-science research project which utilized insights from usage data to address search issues, and proposes two specific applications, a HIP-specific content issue reporting tool and a topic search feature to demonstrate how usage data can enhance HIP operations and users’ search experience.
Journal ArticleDOI
Value co-creation through actor embeddedness and actor engagement
TL;DR: In this paper, the authors show that actor embeddedness can be considered as an antecedent of actor engagement, which leads to value co-creation at a macro level and perceived value in context at the micro level.
Journal ArticleDOI
Effects of customer education in terms of customer perceived value: the role of customer evaluation skills
TL;DR: In this article, a theoretically grounded conceptual framework focusing on the effects of customer education process in terms of customer perceived value is proposed, and the role of customer evaluation skills is highlighted.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.