Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Service innovation in cultural heritages management and valorization
TL;DR: In this article, the authors study service innovation applied to archaeological sites' management, in terms of enrichment of primary cultural product with auxiliary products (cultural activities).Design/methodology/approach, the research design is based on the application of the main issues in strategic management, with particular reference to resource-based theory and service-dominant logic.
Journal ArticleDOI
Value drivers of blockchain technology: A case study of blockchain-enabled online community
Yujie Zheng,Wai Fong Boh +1 more
TL;DR: In this paper, the authors developed a theoretical model to identify the core value drivers that blockchain enables for online communities, including a reputation-value system, data ownership mechanisms, and verification and tracking mechanisms.
Intellectual Capital and Value Co-Creation: an Empirical Analysis from a Marketing Perspective
TL;DR: In this article, a survey among Italian consumers to investigate intellectual capital drivers that may influence Italian consumers' decision to participate in value co-creation (VCC) activities with firms was conducted.
Service Design logic: An Approach Based on Different Service Categories
TL;DR: The authors starting from the SDL foundation principles, present a service classification associated with different service innovation logics and the corresponding design logics.
Journal ArticleDOI
Enacting customers—Marketing discourse and organizational practice
TL;DR: In this paper, the authors present a theoretical understanding of the organizational enactment of the customer and illustrate how customers are enacted in two public industries: public housing and public transport, and they also question hegemonic/universal assumptions about customer orientation found in critical and managerial text.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.