Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Open service innovation: The role of intermediary capabilities
Journal ArticleDOI
Representative co-production: broadening the scope of the public service logic
TL;DR: In this article, a representative co-production approach is proposed to support other group members' value co-creation in the context of public service logic (PSL) in healthcare.
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A hierarchical classification of co-creation models and techniques to aid in product or service design
TL;DR: A classification of the different models and techniques of co-creation based on the concept of customer value hierarchy is developed and can assist in designing appropriate encounter processes as a basis for engaging customers and subsequently provide innovation for organizations.
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From boundary spanning to creolization: A study of Chinese software and services outsourcing vendors
TL;DR: This paper critiques, builds upon and synthesizes relevant streams of ideas in relation to boundary-spanning and cross-cultural management across a number of disciplines, and constructs a multi-layered creolization framework.
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Service purchasing and value creation: Towards systemic purchases
TL;DR: In this paper, the authors conducted a survey among customers of a case company to understand the characteristics of value creation in service purchasing, and the correlation between procurement strategies and the creation of value for customers.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.