Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
More filters
Dissertation
Understanding participation and power within collaborative processes: Jointly involving staff and citizens in changing public services
TL;DR: In this article, the authors assess the extent to which employees and users of public services can develop collaborative partnerships that promote person-centred services within institutions and establish an analytic framework, termed co-participation, to explore processes of collaboration between public service staff and users.
Journal ArticleDOI
Value co-creation and technological progression: a critical review
TL;DR: In this paper, the authors identify different approaches to conceptualize value co-creation and analyse firms' cocreation strategies aided by various advancing technologies, and further discuss the strengths and weaknesses of these strategies and suggest solutions to overcome the limitations.
Proceedings Article
Towards Design Principles for Aligning Human-Centered Service Systems and Corresponding Business Models
TL;DR: In this paper, a design science research (DSR) project is conducted to develop design principles that guide the alignment between the two concepts of service systems and business models via the value proposition.
Journal ArticleDOI
Theories of markets: Insights from marketing and the sociology of markets
Journal ArticleDOI
An integrative framework for managing customer value propositions
Timo Rintamäki,Hannu Saarijärvi +1 more
TL;DR: An integrative framework for managing CVPs is introduced, developed via a narrative-based approach in combination with conceptual differentiation and integration related to the domain of managing C VPs.
References
More filters
Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.