Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Book ChapterDOI
Value co-creation in ecosystems: insights and research promise from three disciplinary perspectives
Journal ArticleDOI
iSIM: An integrated design method for commercializing service innovation
TL;DR: The article theoretically defines and integrates iSIM’s seven constitutive design process-elements: service strategy, customer type / value proposition, service concept, service system, customer experience, service architecture and monetization into a coherent and end-to-end aligned integrated design method.
Journal ArticleDOI
Motivation: The missing driver for theorizing about resource integration:
TL;DR: In this paper, the authors focus on competencies as enablers of resource integration and the social aspects that guide them, and propose a literature review based on a literature survey.
Journal ArticleDOI
Service capabilities within open innovation: Revisiting the applicability of capability maturity models
Noel Carroll,Markus Helfert +1 more
TL;DR: A systematic literature review is employed to present a state-of-the-art literature review with particular focus on the applicability of capability maturity models (CMM) within an open innovation context.
Journal ArticleDOI
Relations between Customer Engagement into Value Creation and Customer Loyalty
Jurate Banyte,Aiste Dovaliene +1 more
TL;DR: In this paper, a conceptual model of relations between customer engagement into value creation and loyalty is constructed, i.e. through direct and indirect links between the two constructs, in an integrated manner.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.