Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
More filters
Design learning for tomorrow
TL;DR: Reitan et al. as mentioned in this paper propose that design education in general education represents both a foundation for professional design education and a vital requirement for developing the general public's competence for informed decision making.
Journal ArticleDOI
The ambiguities of (social) value creation: towards an extended understanding of entrepreneurial value creation for society
TL;DR: In this paper, a multi-dimensional approach that conceptualizes the creative entrepreneurial process as generating several forms of value for individuals and society is proposed, and the shortcomings of the "social vs business" dichotomy are revealed by analyzing its common yet mostly unquestioned use on several levels of inquiry.
Journal ArticleDOI
Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities
TL;DR: In the last few years, service science has opened a debate on the need to adopt new approaches to better understand emerging social and economic dynamics as discussed by the authors, and different research pathways are now consid...
Journal ArticleDOI
Value co-creation through digital service capabilities: the role of human factors
TL;DR: This is the first study to focus on the role of human factors in in developing digital service capabilities and the different human factor characteristics that are emphasized when co-creating value throughdigital service capabilities.
Journal ArticleDOI
Factors influencing the popularity of customer-generated content in a company-hosted online co-creation community: A social capital perspective
TL;DR: A key result of this study is that social networks ties among consumers enable the norm of reciprocity and shared language, which, in turn, influence the popularity of customer-generated content.
References
More filters
Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.