Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
More filters
Journal ArticleDOI
How do consumers co-create their experiences? An exploration in the heritage sector
TL;DR: In this article, the authors examine the manifestations and antecedents of co-creation of the consumption experience from a consumer angle and propose a framework for co-production, engagement, and personalisation.
Customer Integration within Service Development : A review of methods and an analysis of insitu and exsitu contributions
TL;DR: In this article, the authors present methods that facilitate the understanding of value creation in the context of new services with attractive use valuethat will result in value for the user.
Journal ArticleDOI
Bridging the service divide through digitally enabled service innovations: evidence from indian healthcare service providers
TL;DR: The study posits that information and communication technologies can be leveraged to bridge the service divide to enhance the capabilities of service-disadvantaged segments of society, but such service delivery requires an innovative assembly of ICT as well as non-ICT resources.
Journal ArticleDOI
Digital business ecosystem: Literature review and a framework for future research
TL;DR: This paper systematically analysed 101 research articles on DBE and develops a comprehensive framework that synthesises and provides an overall direction of DBE research, pointing out gaps in DBE literature and providing future research directions.
Journal ArticleDOI
A framework for identifying the legacies of a mega sport event
TL;DR: In this article, the authors look at how to identify sport event legacies, who is affected by them, how long they last, and how to judge whether a legacy creates or destroys value.
References
More filters
Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.