Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Cocreation at the Base of the Pyramid: Reviewing and Organizing the Diverse Conceptualizations
TL;DR: The base of the pyramid (BOP) approach suggests that business with low-income consumers or producers can simultaneously foster well-being, environmental sustainability, and profits as mentioned in this paper, which is a central tenet of BOP.
Journal ArticleDOI
Towards successful digital transformation through co-creation: a longitudinal study of a four-year implementation of digital monitoring technology in residential care for persons with dementia.
TL;DR: Overall, the co-creation methodology was the most prominent facilitator, resulting in a safer night monitoring service, and the combination of IT infrastructure instability and the reluctance of the IT support service to contribute in co-creating value with the healthcare services was themost persistent barrier.
Journal ArticleDOI
Consumer Participation in Co-creation: An Enlightening Model of Causes and Effects Based on Ethical Values and Transcendent Motives
TL;DR: A conceptual framework in which consumers' ethical values and transcendent motivations play an important role in encouraging their engagement in co-creation activities is proposed, as well as the important valuable benefits attained by both companies and consumers after consumers engage in this process.
Journal ArticleDOI
Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers
TL;DR: In this article, the influence of four justice dimensions (e.g., distributive, procedural, interactional and informational) by mediating role on involvement on post-recovery satisfaction was investigated.
Journal ArticleDOI
Service economy, knowledge, and the need for T-shaped innovators
TL;DR: The aim of theoretically and conceptually discuss the knowledge endowment required to a ‘T-shaped’ innovator, focus is on the notion of dynamic capabilities as characterizing the human side of service innovation.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.