Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Co-production in health policy and management: a comprehensive bibliometric review
TL;DR: A comprehensive map of the extant literature and identifies the main themes and future research needs is provided and confirms the relatively low scientific maturity of co-production applied to health services.
Journal ArticleDOI
Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
TL;DR: In this paper, the authors investigate the impact of customer recovery, co-creation and service recovery process communication on customer satisfaction, repurchase intentions, and word of mouth, and show that CC and RPC improve customer satisfaction.
Journal ArticleDOI
Social Constructionism in the Context of Organization Development: Dialogue, Imagination, and Co-Creation as Resources of Change
TL;DR: In this article, the authors investigate conceptual and practical resources from the social constructionist perspective that can be useful in realizing the transformation of organizations and propose new frameworks for action and knowledge production.
Journal ArticleDOI
The incremental and cumulative effects of dynamic capability building on service innovation in collaborative service organizations
Renu Agarwal,Willem Selen +1 more
TL;DR: In this paper, the cumulative and incremental effects of fostering and deploying different dynamic capabilities on services innovation and quantifying their impact are quantified, thus providing managers with a better account of how services innovation comes about in a service value network.
Journal ArticleDOI
Is perceived value more than value for money in professional business services
TL;DR: In this article, the authors conceptualize and empirically support links between the three dimensions of perceived value and its antecedents (perceived corporate reputation, perceived corporate credibility, and perceived relationship quality) and outcomes (satisfaction and loyalty).
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.