Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Digitalization Capabilities as Enablers of Value Co-Creation in Servitizing Firms
TL;DR: In this article, a servitization strategy for manufacturing companies is presented, where they are increasingly relying on developing digitalization capabilities to interact and co-create value with their customers.
Journal ArticleDOI
Customer dominant value formation in service
TL;DR: In this paper, the focus is shifted from the company's service processes involving the customer, to the customer's multi-contextual value formation, involving the company, and it is proposed that value is not always an active process of creation; instead, value is embedded and formed in the highly dynamic and multiscale reality and life of the customer.
Journal ArticleDOI
Co-creation of tourist experiences: a literature review
TL;DR: In this paper, a review of the literature concerning co-creation of tourism experiences is presented, highlighting the importance of active participation and interaction among tourists in the process of creating tourism experiences.
Journal ArticleDOI
Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy
Yogesh K. Dwivedi,Laurie Hughes,Abdullah M. Baabdullah,Samuel Ribeiro-Navarrete,Mihalis Giannakis,Mutaz M. Al-Debei,Denis Dennehy,Bhimaraya A. Metri,Dimitrios Buhalis,Christy M. K. Cheung,Kieran Conboy,Ronan Doyle,Ram Janam Dubey,Vincent Dutot,Reto Felix,Dinesh Goyal,Anders Gustafsson,Chris Hinsch,Ikram Jebabli,Marijn Janssen,Young-Gab Kim,Jooyoung Kim,Stefan Koos,David Kreps,Nir Kshetri,Vikram Kumar,Keng-Boon Ooi,Savvas Papagiannidis,Ilias O. Pappas,Ariana Polyviou,Sang-Min Park,Neeraj Pandey,Maciel M. Queiroz,Ramakrishnan Raman,Philipp A. Rauschnabel,A Ranade Shirish,Marianna Sigala,Konstantina Spanaki,Garry Wei-Han Tan,M. K. Tiwari,Giampaolo Viglia,Samuel Fosso Wamba +41 more
TL;DR: The potential socio-economic impact of a fully functional persistent cross-platform metaverse has been examined in detail by combining the informed narrative and multi-perspective approach from experts with varied disciplinary backgrounds as discussed by the authors .
Journal ArticleDOI
Assessing value-in-use: A conceptual framework and exploratory study
TL;DR: In this paper, a conceptual framework for assessing value-in-use is proposed and explored within the context of a maintenance service provider in contrast to value models in previous empirical research, the framework includes assessment not just of provider attributes but also of the customer's usage processes, as well as customer evaluations of the value in use they obtain.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.