Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
Citations
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Towards a service-dominant platform for public value co-creation in a smart city: Evidence from two metropolitan cities in China
TL;DR: Wang et al. as mentioned in this paper propose a strategy for developing service-dominant platforms with the advancement of ICT and more internet enterprises initiatives, and use the concept of SDP (service dominant platform) as a key contributor in a smart city's construction to explain how value can be co-created during the formation and evolution of the platform.
Journal ArticleDOI
Customer process management A framework for using customer-related data to create customer value
TL;DR: In this paper, the authors developed a framework to use customer-related data for service design with industry and government, based on these projects, a practical framework was designed, applied, and validated, and was further refined by analyzing relevant service cases and incorporating the service and operations management literature.
Journal ArticleDOI
Making value co-creation a reality – exploring the co-creative value processes in customer–salesperson interaction
TL;DR: The authors examined how value co-creation is engendered in transactional and relational interaction in a professional business-to-consumer (B2C) service industry through exploratory interviews with six organizations' sales personnel and their customers.
Journal ArticleDOI
The role of cocreation and dynamic capabilities in service provision and performance: A configurational study
Ralf Wilden,Siegfried P. Gudergan,Siegfried P. Gudergan,Melissa Archpru Akaka,A. Averdung,Thorsten Teichert +5 more
TL;DR: It is found that CCs can substitute for DCs, and that DCs andCCs can compensate for SPCs in achieving higher levels of customer-based performance, but the same does not apply for financial performance in which CCs do not appear to overcome deficiencies inDCs and SPCS.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.