Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TLDR
The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.About:
This article is published in European Management Journal.The article was published on 2008-06-01. It has received 2861 citations till now. The article focuses on the topics: Service system & Service design.read more
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Systemic principles of value co-creation: Synergetics of value and service ecosystems
TL;DR: In this paper, the authors argue that value is a systemic property (i.e. an order parameter) that emerges from micro-macro links in service ecosystems and propose a framework that unravels the complexity of value co-creation and the dynamics of service ecosystem evolution.
Journal ArticleDOI
From data to value: A nine-factor framework for data-based value creation in information-intensive services
TL;DR: Nine key factors were identified and defined through six action research projects with industry and government that used specific datasets to design new IISs and by analyzing data usage in 149 IIS cases to provide a simple yet comprehensive and empirically tested basis for the use and management of data to facilitate service value creation.
Journal ArticleDOI
Theory and practice of value co-creation in B2B systems
Marko Kohtamäki,Risto Rajala +1 more
TL;DR: The co-creation of value and the coproduction of value proposition have attracted enormous interest in the B2B service and solutions research as discussed by the authors, and many papers have been published in the areas of management, marketing, strategy, and operations.
Journal ArticleDOI
Theorizing about the service dominant logic: The bridging role of middle range theory
TL;DR: The discourse about service dominant (S-D) logic has been largely theoretical, with the main focus on exploring the foundations for an integrating general theory of markets and marketing as discussed by the authors.
Journal ArticleDOI
Value co-creation among retailers and consumers: New insights into the furniture market
TL;DR: In this paper, the applicability of a value co-creation framework that integrates the process view (customer, supplier and encounter value-creating processes), the actors' view (the value facilitator and the value co creator) and the role of customer knowledge in furniture retail stores using service-dominant (S-D) logic is examined.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
Principles of Economics
TL;DR: In this article, the authors present a survey of the general relations of demand, supply, and value in terms of land, labour, capital, and industrial organization, with an emphasis on the fertility of land.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Problems and strategies in services marketing
TL;DR: In this paper, the authors compare problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors, and discuss the problems of service marketing.