Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Innovation in Service Organizations : The development of a suitable innovation measurement system
Amanda Johansson,Emelie Smith +1 more
TL;DR: Innovation in services has arisen to be a hot topic of today and being innovative serve as a key in staying competitive in most business settings, the service sector is no exception as discussed by the authors.
The need for knowledge management for service innovation
TL;DR: In this paper, the authors explore practice based innovation in service sector organizations and identify three work activities through which knowledge for innovation is generated, showing how they constitute a common ground for knowledge creation and redefines practice as a coherent frame for these activities.
Journal ArticleDOI
Looking into Service Representation Tools through the Multidimensional Nature of Service Experience
TL;DR: This paper investigates multidimensional service experience by reviewing up-to-date scholarly debates of the topic, and identifies three experience dimensions and 12 associated attributes, and proposes an analytic framework to assess service representation tools.
Proceedings ArticleDOI
What leads to differences in success antecedents? analyzing the effects of offering nature, variety, and service mode
Bin Xu,Kay-Chuan Tan +1 more
TL;DR: In this article, the antecedents are grouped as "BASICs": backdrop, atmosphere, supporting system, internal enablers, and customer-related factors, which are suggested to be affected by offering nature, offering variety, and service mode.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more