Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Dissertation
Customer service as a strategic tool amongst independent retail food chains in KwaZulu-Natal
TL;DR: In this article, the requirements for the degree of Doctor of Philosophy: Management Sciences (Marketing), Durban University of Technology, Durban, South Africa, 2017 were fulfilled in fulfillment of the requirements.
Journal ArticleDOI
Managing environmental turbulence through innovation speed and operational flexibility in B2B service organizations
TL;DR: In this paper, the authors explored the antecedent relationship among three highly studied environmental forces (competitive intensity (CI), market turbulence (MT) and technological turbulence (TT) in a service context, and concluded that CI appears to have the driving influence on MT and TT, MT was the only environmental force that bare positive and significant direct influence on innovation speed.
Journal ArticleDOI
Hospitality service innovations in private clubs.
TL;DR: Service innovation positions an organization to create and deliver anticipatory service that exceeds member expectations and ultimately strengthens relationships as mentioned in this paper. But service innovation remains a challenge in many organizations and needs to be addressed.
Journal ArticleDOI
Two routes of service modularization: advancing standardization and customization
TL;DR: It is suggested that the role of service module characteristics such as standardization and customization is specific for services, and that service modules characteristics change in different ways depending on the service modularization processes used.
Dissertation
Multi-channel services for click and mortars ; Development of a design method
TL;DR: In this article, the authors compared several existing service design methods, and combined them into the "Multi-channel QFD" (MuCh-QFD) method, which was tested for effectiveness in a structured field experiment.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more