Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
Developing smart service concepts: morphological analysis using a Novelty-Quality map
Mintak Han,Yongtae Park +1 more
TL;DR: This research focuses on a data-driven approach by incorporating mobile app service documents to increase objectivity and diversity in the construction of a morphology matrix and employs morphological analysis along with experts’ judgment in order to generate new smart service concepts.
Journal ArticleDOI
New Service Development Process in Intermodal Transport: The Case of Turkey*
TL;DR: In this article, the authors explore the stages and determine the common stages in the NSD process of intermodal transport, and they conclude that the issues of the human resources have not been paid enough attention during the process of NSD.
Proceedings Article
Automotive after-sales-service innovations — An empiric analysis
TL;DR: In this article, the authors provide insights of a multi-methods empirical research on success factors of service innovation in the automotive after-sales services market, which is of high interest for research as the products offered can be considered as becoming increasingly complex product service systems.
Journal ArticleDOI
Service innovation capabilities as the precursor to business model innovation: a conditional process analysis
TL;DR: In this article, a continuous innovation in existing business models is a necessity to sustain in present dynamic status quo of emerging mobile banking sector of Pakistan, therefore, the research aims to...
Posted Content
Produktportfolio-Management im Zeitalter der Digitalisierung
Günter Schicker,Johann Strassl +1 more
TL;DR: In this paper, an integrated product portfolio management (PPM) framework is presented to maximize customer value and to improve efficiency in the age of digital business, which is intended to provide a basis for discussion on how to organize PPM regarding physical products, digital products, services and product-service-systems.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more