Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Product services for a resource-efficient and circular economy - A review
TL;DR: Product service systems (PSS) have been heralded as one of the most effective instruments for moving society towards a resource-efficient, circular economy and creating a much needed "resource revolution" as mentioned in this paper.
Posted Content
Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovative-ness, models of new product growth, and recent ideas on network externalities.
Journal ArticleDOI
Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovativeness, models of new product growth, and recent ideas on network externalities; organizations and innovation, which are increasingly important as product development becomes more complex and tools more effective but demanding.
Journal ArticleDOI
Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco
TL;DR: In this paper, the authors present a framework for conducting case studies examining how smart cities were being implemented in San Francisco and Seoul Metropolitan City by integrating various practical perspectives with a consideration of smart city characteristics taken from the literature.
References
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Journal ArticleDOI
Editorial: Issues and Opportunities in New Product Development: An Introduction to the Special Issue
Jerry Wind,Vijay Mahajan +1 more
Book ChapterDOI
A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design
Journal ArticleDOI
Service typologies: a state of the art survey
TL;DR: In this article, a unified schematic representation of services is developed in which the common themes underlying service typology development are identified from both a macro and micro level, and areas for future research are identified.
Book ChapterDOI
The Contextual and Dialectical Nature of Experiences
Sudheer Gupta,Mirjana Vajic +1 more
Journal ArticleDOI
What distinguishes the top performing new products in financial services
Robert G. Cooper,Christopher J. Easingwood,Scott J. Edgett,Elko J. Kleinschmidt,Chris Storey +4 more
TL;DR: Cooper et al. as mentioned in this paper identified three performance dimensions: financial performance, relationship enhancement, and market development as potential success determinants of new financial services, and identified the need for a market-driven, customer-focused new product process, greater emphasis on planning and executing the launch, the role of product design, and project prioritization factors.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
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