Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Exploring modularity in services: cases from tourism
Viktor Avlonitis,Juliana Hsuan +1 more
TL;DR: A conceptualization of service architectures drawing on service design, modularity, and market relationships is provided, which demonstrates the effects of modularity and integrality on a range of different analytical levels in service architectures.
Journal ArticleDOI
Towards a framework for modular service design synthesis
TL;DR: In this article, a case study of the existing literature on service modularity is combined with a comprehensive case study in a global engineering consultancy has created the basis for development and evaluation of the conceptual model for modular service design synthesis presented in this paper.
Journal ArticleDOI
A conceptual model for the development of broadband and e-government
Peter Trkman,Tomaž Turk +1 more
TL;DR: In this article, the authors discuss the interconnection of the adoption and diffusion of broadband (BB), e-government (EG) and e-commerce (EC) services and propose a conceptual framework for studying the interconnections of various concepts.
Journal ArticleDOI
Productization of knowledge-intensive services: Enabling knowledge sharing and cross-unit collaboration
Aku Valtakoski,Katriina Järvi +1 more
TL;DR: In this paper, the antecedents of service innovation success in the knowledge-intensive business services context, especially why the participation of frontline employees and multiple organizational units is not enough for succeeding in knowledgeintensive service productization.
Journal ArticleDOI
Creating value for the business service buyer through modularity
TL;DR: In this paper, the authors explore how modularity makes services visible and how it enables the customers to participate in service co-creation, and argue that a modular service offering can help customers by increasing the visibility of the service offering.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
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