Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
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Product services for a resource-efficient and circular economy - A review
TL;DR: Product service systems (PSS) have been heralded as one of the most effective instruments for moving society towards a resource-efficient, circular economy and creating a much needed "resource revolution" as mentioned in this paper.
Posted Content
Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovative-ness, models of new product growth, and recent ideas on network externalities.
Journal ArticleDOI
Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovativeness, models of new product growth, and recent ideas on network externalities; organizations and innovation, which are increasingly important as product development becomes more complex and tools more effective but demanding.
Journal ArticleDOI
Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco
TL;DR: In this paper, the authors present a framework for conducting case studies examining how smart cities were being implemented in San Francisco and Seoul Metropolitan City by integrating various practical perspectives with a consideration of smart city characteristics taken from the literature.
References
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Journal ArticleDOI
The influence of process concurrency on project outcomes in product development: an empirical study of cross-functional teams
Oscar Hauptman,K.K. Hirji +1 more
TL;DR: In this article, the authors examined the practice of concurrent engineering in terms of process concurrency and the impact of concurrency on success of product development projects based on 50 cross-national projects from companies in Australia, Canada, Denmark, Finland, United Kingdom and the United States in the aerospace, automobile, chemical, computer, electronics, shipbuilding, and telecommunications industries.
Book ChapterDOI
Technology-based service delivery: A classification scheme for developing marketing strategies
Journal ArticleDOI
Integrative Research in Marketing and Operations Management
TL;DR: In this paper, the authors focus on the integration of marketing and operations in the context of management education, which is a natural pair of functions with which to start a cross-functional conversation.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more