Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Proceedings ArticleDOI
Process Improvement and Consumer-Oriented Design of an Inter-Organizational Information System for Emergency Medical Response
TL;DR: This research takes both a goal-oriented process improvement and consumer-oriented approach to systems design, which aims to incorporate socio- psychological considerations of users in an inter-organizational information system for Emergency Medical Services.
DissertationDOI
Service innovation implementation in international hotel groups : a critical realist study
TL;DR: In this paper, acknowledgements and acknowledgements are given for the work presented in this article. But they focus on the authorship of the authors' work. ǫ
Journal ArticleDOI
Critical design issues for the development of Smart Home technologies
TL;DR: In this article, three perspectives focusing on the customer, provider, and interface of a system or artefact are proposed, and a large number of critical design issues are identified and clustered.
Journal ArticleDOI
Innovation in legal services: The practices that influence ideation and codification activities
TL;DR: In this paper, the authors examine how firms' innovation practices affect ideation and knowledge codification, and find that firms with owners from outside the focal services sector, in the present case legal services, prove more effective at both ideation, and that competition affects innovation, suggesting that de-regulation initiatives in the legal services sector have to improve if market forces are to operate effectively.
Dynamic Capability Building in Service Networks: An exploratory case study
TL;DR: In this paper, the authors examined how collaboration in a service network of a major Telco, involving a key partner and its affiliate network, enables dynamic capability building for achieving services innovation.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more