Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
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Book ChapterDOI
Organizational Innovation beyond Technology: The Internal Market Orientation
TL;DR: In this article, an exploratory factor analysis was performed and eight factors have been extracted from the data set via principal components analysis: Efforts to create a good place to work, focus on competencies, Dissemination, Awareness of labour market conditions, Focus on individual training and development, Feed-Back communication, Managing the moments of truth, and Internal market research.
Book ChapterDOI
PDISC – Towards a Method for Software Product DISCovery
TL;DR: PDISC as discussed by the authors is a method for software product discovery based on a systematic literature review that extracts design requirements and method fragments from literature and uses them to describe early activities and are documented using process deliverable diagrams.
Journal ArticleDOI
Requirements for a suite to design e-logistics brokering services in rural areas
Sam Muniafu,Els van de Kar +1 more
TL;DR: It is stated that effective service design can be best done using software toolkits that are tailored to the specific needs for rural areas, and the requirements for such a suite facilitating the design of e-logistics services that meet local user needs are discussed.
Journal ArticleDOI
A Successful Service Innovation Model for Shortening the Design Process
TL;DR: In this article, the authors tried to prove the tailor-made model which a well design package system concerned new corporate identity system will enhance good impression to wide consumers especially for small food and bakery industries.
Proceedings Article
Moderating effects of customer co-creation and new product performance in the travel industry
Fang-Mei Tseng,Ya-Ti Li +1 more
TL;DR: In this paper, a literature review, observations of the interactions among bloggers and their readers, and interviews of bloggers and managers of travel agencies are used to explore moderating factors of the effects of product co-creation on product performance; hierarchical regression analysis was used to determine the influence of these factors.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
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