Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
The Effects of B2B Service Innovations on Firm Value and Firm Risk: How Do They Differ from Those of B2C Service Innovations?
Thomas Dotzel,Venkatesh Shankar +1 more
TL;DR: In this article, a modeling system that relates B2B and B2C service innovations to firm value and firm risk, while controlling for both firm and market-specific factors, is presented.
Journal ArticleDOI
Adopt Big-Data Analytics to Explore and Exploit the New Value for Service Innovation
TL;DR: The result of the research found that organizations in the services industry are using big data analytics to build capabilities to gain competitive advantages as well as the ability to rapidly and accurately respond to the market’s demands.
Productization of knowledge-intensive business services: A managerial perspective
TL;DR: In this paper, the authors present a framework for customer-oriented productization in knowledge-intensive business service (KIBS) companies, which is based on the concepts of standardization, conceptualization, modularization and modularization.
Proceedings Article
Business modelling agility: Turning ideas into business
TL;DR: Possibility for shortening the lead-time and increasing impact of Business Model Innovation aiming at low-end and new market disruptions are discussed and evaluated.
Proceedings Article
Capitalizing on Social Media Analysis – Insights from an Online Review on Business Models
TL;DR: An in-depth analysis of 16 websites of companies that actively promote social media analysis to their clients identified three archetypes of business models in this area: specialist content analysts, social data and application integrator, and social media service provider.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more