Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Consumer acceptance of product-service systems - Designing for relative advantages and uncertainty reductions
TL;DR: In this paper, the authors identify conditions for consumer acceptance of product-service systems (PSS) and propose a methodology for PSS development based on user-centred design.
Journal ArticleDOI
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
TL;DR: In this paper, the authors used empirical data from US and Australian project-oriented firms to demonstrate how entrepreneurial service firms strategically combine resources at hand (bricolage) to innovate and stay ahead of rivals.
Posted Content
Designing e-government services: Key service attributes and citizens' preference structures
TL;DR: Using technology-based services in the public sector as the setting, this work identified the key service attributes driving adoption and use of transactional e-government services, and citizens’ preference structures across these attributes.
Journal ArticleDOI
Upframing Service Design and Innovation for Research Impact
TL;DR: Service design and innovation are receiving greater attention from the service research community because they play crucial roles in creating new forms of value cocreation with customers, organizat....
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Developing successful technology‐based services: the issue of identifying and involving innovative users
TL;DR: In this article, the authors explore the identification of innovative customers and the effectiveness of employing such customers to generate new service ideas in a technology-based service setting and show that users with a high technology readiness are highly creative as reflected by the quantity and quality of new services ideas.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more