Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Proceedings ArticleDOI
Data Mining to Understand Customer Behaviour in Usage of Mobile Applications Services
TL;DR: This study tries to investigate the features of the valuable potential customer by using the integrated data mining methods to help the developer to identify the value of different groups and target worthy potential customers.
Journal Article
The research of the financial service innovation model on the date modules
TL;DR: In this paper, the authors introduce the characteristics and research status of financial services and study the financial service innovation model and eventually deeply discuss the innovation process of financial service innovations based on case studies and the 2011-2013 Date Modules.
Posted Content
Exploration and Exploitation Across Three Resource Classes: Market/Customer Intelligence, Brands/Bonds, and Technologies/Processes
TL;DR: In this paper, the authors explicitly examine exploration and exploitation related to customers and markets, and explain the logic of exploration-exploitation with respect to two market-related resource classes, namely, the firm's knowledge of markets and customers (market/customer intelligence) and market actors' knowledge of and bonds to the firm (brands/bonds) as viewed in combination with the resource class of technologies, processes, and products.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
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