Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Book ChapterDOI
Designing a Service Innovation Measurement of SMEs
TL;DR: This study is to analyze and define the critical factors of service innovation and build a systematical and quantitative service innovation measurement model by adopting system thinking.
Proceedings ArticleDOI
The study on affective service design focused on Kansei values
Youngil Cho,SuKyoung Kim +1 more
TL;DR: Different understandings of human-centered objects among affective engineering, service design, and Kansei studies are outlined; valid evaluation factor, i.e., preference, is defined through practical researches and the research results show its validity to verifying individuals' satisfaction.
Proceedings ArticleDOI
Contribuições do service blueprinting para os processos em serviços: uma revisão integrativa de literatura
TL;DR: In this article , a revisão integrativa de literatura na base of dados Scopus, considerando estudos empíricos e teóricos, was conducted to find respostas sobre os efeitos exercidos por meio da aplicação do service blueprinting no âmbito das organizações.
Uso de ferramentas clássicas da estratégia competitiva no planejamento do negócio e do mercado no processo de desenvolvimento de novos serviços: Estudo de caso
TL;DR: In this paper, an exploratorio usa como unidade de analise serviços de consultoria de avaliacao economica de medicamentos no mercado brasileiro.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more