Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
Motivated or empowering antecedents to drive service innovation
TL;DR: In this article, the authors investigated the impact of team and worker empowerment and motivated variables (creative self-efficacy and intrinsic motivation) on service innovation through Positive Psychological Capital (PPC) as a key mediator.
Journal ArticleDOI
Do knowledge-intensive business services innovate differently?
TL;DR: In this article, the authors contribute to the debate on the differences across service and manufacturing firms focusing on two comparable sectors: knowledge-intensive business services (KIBS) and specialized manufacturing firms.
Book ChapterDOI
Service Science: The Opportunity to Re-think What We Know About Service Design
TL;DR: It is argued that an important role of SSME is to be able to link the operationally based service architectures and resulting design methods and information system (IS) architectures, and that there is a need to develop a combined view of the physical, organisational, and IS architectures of services.
Journal ArticleDOI
Mass customization in design of service delivery system: A review and prospects
Jue Chen,Yunhong Hao +1 more
TL;DR: In this paper, the authors present clear pictures of research evolution in two research domains based on a thorough literature review: the service system design and mass customization areas, and identify a necessity for integrating these two areas, which adopted the concepts of mass customization to guide the service delivery system design to cope with the traditional operation dilemma.
Posted Content
Application and Performance Impact of Stage-Gate Systems - The Role of Services in the Firm's Business Focus
TL;DR: In this paper, the authors focus on the differences in the firm's business focus, which describes whether a firm puts more emphasis on products or services in its business activities, influence the usage of such formal innovation processes.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more