Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
Linking internal market orientation and new service performance
TL;DR: In this article, the authors presented the first empirically tested model showing that internal marketing is a factor of success in new services development, and they explored the link between internal marketing and new service performance.
Journal ArticleDOI
The relative impact of culture, strategic orientation and capability on new service development performance
Chris Storey,Mathew Hughes +1 more
TL;DR: In this article, the authors investigated the impact of culture, strategic orientation and NSD capability on the number of new services, success rate, and the resulting financial contribution of new service development to overall firm performance.
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New service development in high tech sectors: a decision making perspective
TL;DR: In this article, the authors investigate antecedents of decision-making effectiveness in high-tech NSD projects, and report on a case study performed in the mobile telecommunication services industry.
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An Exploration of Inter-functional Integration in the New Service Development Process
Helen Perks,Nina Riihela +1 more
TL;DR: In this article, the authors explored the nature of inter-functional integration in the new service development process through a detailed study of two new internal ICT services developed at one of Europe's largest service providers.
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Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters
Yun Kyung Cho,Larry J. Menor +1 more
TL;DR: This article offers a provider-based framework identifying four overarching types of online interactions useful for advancing understanding on the design and delivery of quality e-service encounters, and proposes promising areas in e- service encounter quality research.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more