Journal ArticleDOI
New service development: areas for exploitation and exploration
Reads0
Chats0
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
More filters
Journal ArticleDOI
Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective
TL;DR: In this paper, the authors argue that the relationship between operational improvement competence, employee creativity, and new service development performance are contingent on six relevant contextual factors, and they test their theory-driven model and the posited hypotheses.
Journal ArticleDOI
Modular care and service packages for independently living elderly
TL;DR: The paper proposes that modularity theory should distinguish between the creation of modular offerings in care provision versus their creation in goods production, since the findings are the exact reverse of the state‐of‐the art knowledge in manufacturing modularity.
Buyer-Seller Interaction Patterns During Ongoing Service Exchange
W Wendy Valk,van der +1 more
TL;DR: In this article, the authors focus on the ongoing interactions that take place between buyers and sellers of business services after the contract has been signed, and a classification is brought forward that distinguishes between various business services and the required customer-supplier interface and interaction patterns on the basis of how the service is used in the buying company's business process.
Journal ArticleDOI
The Roles of Supply Chain Intelligence and Adaptability in New Product Launch Success
Tobias Schoenherr,Morgan Swink +1 more
TL;DR: Findings in the present research contribute to a better understanding of factors that can explain why certain product launches are more successful than others, and offer practical insights for appropriate investments in the development of related knowledge resources.
Journal ArticleDOI
A framework for the assessment and analysis of electronic government proposals
TL;DR: This work presents basic criteria for evaluating specific projects in the context of an electronic government policy, and considers the grounds for determining electronic government action performance to assess the advantages and benefits that specific proposals can provide to government and society.
References
More filters
Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more