Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
Search for exploratory and exploitative service innovation in manufacturing firms: The role of ties with service intermediaries
Posted Content
An Empirical Study into the Success of Listed Smart Contracts in Ethereum
TL;DR: A three-pronged analysis of the relative success of listed smart contracts is presented, using statistical analysis on the publicly visible transaction history of the Ethereum blockchain to determine that listed contracts are significantly more successful than their unlisted counterparts.
Journal ArticleDOI
The roles of NSD performance and standardized service development processes in the performance of micro, small, and medium-sized enterprises
TL;DR: In this article , the impact of new service development performance (NSDP) on organizational performance and the significance of formal or standardized service development processes (SSDPs) remains unknown for micro, small, and medium-sized enterprises (MSMEs).
Book ChapterDOI
Commercialization of innovations in Tanzania: an empirical investigation
TL;DR: In this article, the authors investigated types, sources of innovation, and corresponding challenges to commercialization among small and medium-sized industries (SMIs) in Tanzania and employed a qualitative research design with semi-structured interview method.
Journal ArticleDOI
A Conceptual Analysis of Personality Traits, Emotional Intelligence and Customer-Oriented Behaviour among Malaysian Nursing Students
Aervina Misron,Ong Choon Hee +1 more
TL;DR: A conceptual analysis suggests that emotional intelligence significantly mediates the relationship between big five personality traits and customer-oriented behaviour among Malaysian nursing students.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more