Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
More filters
Journal ArticleDOI
Idea Generation for New Service Development (NSD): Harnessing the Power of Social Media Platforms
N. V. Pandey,Akshay Rupnawar +1 more
TL;DR: In this paper , the authors analyzed whether social media input is relevant for new service development (NSD), and what are the preferred social media platforms for NSD, and how social media inputs can be integrated with the current NSD organisational process.
Journal ArticleDOI
Modern Services: Terminological Considerations and the Characteristic Features of Their Role in Socio-Economic Development
TL;DR: In this article, the authors identify modern services in the light of relevant literature and attempt to construct a model of the impact of those services on economic development, and analyse the level of development of modern services.
Dissertation
An Antecedents and Outcomes of Service Recovery Performance, The Case of Hospitality Industry in North Cyprus
TL;DR: In this article, the authors present a list of abbreviations and abbreviations of entities and figures, including the following: ǫ-Z, Ã-Z Ã Ã, Ã -Z, Á Ã.
Journal ArticleDOI
Value cocreation in new service development: a process-based view of resource dependency
TL;DR: In this paper, the authors examine value cocreation in terms of interfirm collaborations between service firms, their business customers and business partners at different stages of a new service development (NSD) process.
References
More filters
Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more