Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Service-oriented product development strategies: Product/Service-Systems (PSS) development
TL;DR: This thesis addresses the systematic design and development of PSS solutions in manufacturing firms and develops theoretical models, prescriptive methods and practical tools that are useful for industry, academia and students interested in adopting PSS approaches.
Journal ArticleDOI
Collaboration competency and partner match for e‐service product innovation through knowledge integration mechanisms
TL;DR: In this article, the authors describe the relationships among collaboration competency, partner match, knowledge integration mechanisms (KIMs), and e-service product innovation, and show support for the mediating effect of KIMs on the relationship between collaborative competency and E-service Product Innovation.
Journal ArticleDOI
Engineering e-collaboration processes to obtain innovative end-user feedback on advanced web-based information systems
TL;DR: In this article, the authors present a special issue of their book, this article : "The Future of Health.special issues.special issue.1]... ].
An Innovative Model of Service Development: A process guide for service managers
TL;DR: In this paper, the authors present the results of research into the early stages of developing new services for a local government body and present an empirical evaluation of a process model for new service development (NSD), tested in four case studies with the local council in a city in New Zealand.
Journal ArticleDOI
Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap
Agung Sutrisno,TJ Lee +1 more
TL;DR: In this paper, the authors present a survey of failure mode and effect analysis (FMEA) applications in service operations, focusing on profit and supply chain-oriented service business practices.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more